Refund policy

Returns Policy

We hope you love your Emerald Moon Jewellery purchase, but understand that sometimes you may need to return. Please read the following instructions if you need to return your order:

• Please email us at emeraldmoongems@gmail.com to initiate your return, stating the item and reason for return.

• Unfortunately the cost of returning the goods is the customer's responsibility and we would advise you to send via recorded or tracked delivery as we cannot be held responsible for losses or damages in transit. 

• Please ensure you collect proof of postage for your return, any lost or stolen items with no proof of postage will not be refunded.

• Once the goods have been received back we will process your refund excluding the shipping cost. Please be aware that the refund process can take up to 10 days.

• Please note that all Earrings are non-refundable for hygiene reasons.

• Items that appear worn or used will not be refunded and returned to the customer. 

• Please note that once a ring has been adjusted out of its original shape, it is not possible to return for a refund.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any initial delivery charges) will be processed, and a credit will automatically be applied to your original method of payment, within 10 days.