Terms of service

Care Guide: Terms & Conditions 

• Over time, sterling silver jewellery may tarnish naturally and may require cleaning with silver jewellery cleaner or a polish cloth (these are not supplied).

• Gold Plated Jewellery may also lose its colour over time, due to the nature of plating.

• Gemstones should never be worn around hot water, harsh chemicals and cleaning products. You can clean most gemstones with a soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching. We use natural gemstones which may contain internal inclusions, adding to the beauty and uniqueness of each individual gem.

• We can repair any faulty items within one year of proof of purchase. This must be agreed with us first, please contact us at emeraldmoongems@gmail.com to discuss. 

• Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instructions on how to avoid this.

• Damage caused by general wear and tear is the responsibility of the owner. We cannot be responsible for any damage due to negligence.

• For all non-faulty items damaged by general wear, we will always try to help if possible. A charged service may apply.

• We may not be able to repair items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within a box.

Shipping Information:

• We aim to dispatch all orders within 1-3 working days. 

• You will receive a tracking number once your order has been despatched.

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